Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, make a booking, or contact us for support. This includes:

• Personal identifiers: name, email address, phone number
• Booking details: check-in/check-out dates, number of guests, room preferences
• Payment information: processed securely via PayPal or Square (we do not store card numbers)
• Communications: messages you send to our support team

We also automatically collect certain information when you use the Service, such as your IP address, browser type, device information, pages visited, and referring URLs. This technical data helps us maintain and improve the platform.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your hotel bookings
• Send booking confirmations and important service communications
• Provide customer support and respond to enquiries
• Improve and personalise the StayHuddle experience
• Comply with legal obligations and resolve disputes
• Detect and prevent fraudulent or unauthorised activity

We will not use your personal information for direct marketing without your consent. You may opt out of any marketing communications at any time by contacting us.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Accommodation providers: We share relevant booking details with hotels to fulfil your reservation.
• Payment processors: PayPal and Square receive the minimum information necessary to process your payment securely.
• Service providers: We engage trusted third-party vendors to operate our infrastructure. These providers are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or government authority.

4. Cookies

StayHuddle uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.

We use essential cookies required for the Service to function, as well as analytical cookies to understand usage patterns. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the Service.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Booking records are generally retained for 7 years in accordance with Australian tax and business record-keeping requirements.

When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention schedule.

6. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Make a complaint if you believe we have mishandled your personal information
• Request deletion of your account and associated data (subject to legal obligations)

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at:

StayHuddle — Melbourne, Victoria, Australia